![]() ![]() At Serenity Dental, we treat our patients as valued partners in care and are always on hand to address every question and concern. Patient care and comfort are our top priorities. ![]() While dental practices can offer a similar range of services, not all dental practices offer the same level of service. As your trusted dentists in Austin, we assure you that you will be in the best of hands. Serenity Dental is located a little over five minutes from Ascension Seton Southwest Hospital and about ten minutes from the Austin Zoo. Our dental practice offers cosmetic dentistry and general dentistry services, including emergency dentistry, Invisalign, dental implants, pediatric dentistry, teeth whitening, crowns and bridges, teeth fillings, and dental cleanings. We combine the best of dental technology, techniques, and experience to bring out the best smiles of patients. No dentist office in Austin can compare with our level of care and treatment. You deserve a dentist who cares about you and your needs and provides this in a warm friendly environment in Austin. The supervisor brings in enough added revenue to more than cover the cost of her compensation.Welcome to Serenity Dental Family and Cosmetic Dentist in Austin, TXĪt Serenity Dental we exhibit excellence in cosmetic dentistry and full smile makeovers in Austin, Oak Hill, Lakeway, Cedar Valley, and more. Her presence enables the Patels to focus on dentistry. Her primary job is to ensure that someone from Serenity Dental re-engages with callers who didn’t book the first appointment. The Patient Prism system worked so well that Serenity Dental hired a full-time person to manage it. Patel said they like the feedback, and Serenity Dental provides financial incentives for them to book more new patients.Ī full-time supervisor now works the system How have front-office staff responded to the changed work hours and the closer supervision of their performance? Dr. Patel can schedule plenty of staff during high-volume hours. ![]() Patient Prism monitors when phone calls come in, so Dr. Staff scheduling improves conversions and customer service With that insight, he can praise them, reward them, or suggest coaching and training as needed. He can see which of his front-office staff are most and least effective. Patel monitors how many calls each office receives and how many inquiries they convert to first appointments. Then Patient Prism recommends that the office call the person back to try to win an appointment. The message also tells how much potential revenue the practice has lost for each caller who doesn’t book. Patel now receives text messages whenever his front office has missed booking an appointment with a high-value new patient. The Patels can quickly scan the visual summary for notations of problems. Within an hour after a call, Patient Prism provides coaching tips and a visual summary of what went well or badly. Unlike another system the Patels had tried and abandoned, Patient Prism doesn’t require them to listen to every call to see how their front office is doing. Serenity Dental now uses Patient Prism to record and manage incoming calls from potential new patients. The system automates or eliminates time-consuming tasks They trusted Nirgudkar, and the cost of implementing and licensing the cloud-based software was reasonable. The Patels decided they had little to lose and possibly much to gain by going with Patient Prism. “We were doing almost nothing to manage how we handled incoming calls,” Dr. He had started a new company called Patient Prism, and he encouraged the Patels to try it. Nirgudkar said he had developed software to solve the problem of conversions. No matter how much they may spend on marketing, Nirgudkar told the Patels, they waste money when their front office fails to convert phone callers into new patients. He shared something he’d noticed in how most practices run their business. Nirgudkar is a Certified Public Accountant (CPA) who has worked with hundreds of dental practices. The Patels’ growth acceleration began with a critical conversation between Nilash and the head of their marketing agency, Amol Nirgudkar. Serenity Dental starts paying close attention to call volumes and conversion rates.
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